All returns and refunds are to be authorised by Hellenia Ltd. We do not normally refund due to health and safety but exceptions can be made in the following circumstances:

  • Goods damaged in transit
  • Goods have been incorrectly despatched

In these circumstances you will be provided with a prepaid returns bag or label and asked to provide your full name and details including telephone and order number.

We advise that you obtain proof of posting from you local post office.

We regret that no refunds will be given on products already opened unless otherwise agreed by Hellenia.

All returns should be sent to Customer Services Department, Hellenia, Carlton House, Hallikeld Close, Barker Business Park, Melmerby, North Yorkshire, HG4 5GZ.