All returns and refunds are to be authorised by Hellenia Ltd. We do not normally refund due to health and safety but exceptions can be made in the following circumstances:

  • Goods damaged in transit
  • Goods have been incorrectly despatched

In these circumstances you will be provided with a prepaid returns bag or label and asked to provide your full name and details including telephone and order number.

We advise that you obtain proof of posting from you local post office.

We regret that no refunds will be given on products already opened unless otherwise agreed by Hellenia.

All returns should be sent to Customer Services Department, Hellenia, Carlton House, Hallikeld Close, Barker Business Park, Melmerby, North Yorkshire, HG4 5GZ.

Customs Disclaimer

IMPORTANT DISCLAIMER for Orders shipping outside of United Kingdom

Duties and Taxes:

International orders may be subject to Import duties, handling fees and/or taxes which are levied once your package reaches your destination Country. We are unable to estimate them, and these charges are the buyer’s responsibility. You should check with your country’s customs office to determine if there will be additional costs.

Regulations and Restrictions:

The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products.  By placing an international order (shipping outside of the United Kingdom) the buyer is responsible for abiding by their country’s laws, regulations, and restrictions. If product is seized and destroyed by customs, we will not be responsible for the losses, product, or shipping refunds.