Delivery and Returns | Hellenia
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Delivery and Returns


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UK Orders
 

Orders placed before 1pm will be despatched the same working day if in stock. They will be despatched via a Royal Mail 2nd class service. Please remember that heavy items can take up to 5 days to be delivered by Royal Mail.
 

Orders placed after 1pm will be despatched the next working day.

Orders under £15 will incur a £1.95 postage & packaging fee. Orders over £15 will be free postage. Urgent orders must be phoned through and if a first class service is required then we charge £0.50 per item for this service.
 

Please note that once goods leave our premises they are in Royal Mail's hands. Royal Mail will try to deliver your goods. If unsuccessful they should leave a card to say that your parcel has been taken back to the sorting office. They do not always do this  so please check with your local sorting office if you have not received your goods.

 

Overseas Orders
 

Orders placed before 1pm will be despatched the same working day if in stock. They will be despatched via a Royal Mail 1st Class Airmail Service. Please allow 5 to 15 days to be delivered.

Orders placed after 1pm will be despatched the next working day.

Please Note: Postage on Overseas orders is now charged for by the weight of the parcel. Where postage is not shown on the website you will need to contact us for a quote. Please either email sales@hellenia.co.uk or call 01765 603816.
 


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All returns and refunds are to be authorised by Hellenia Ltd. We do not normally reund items but exceptions can be made in the following circumstances:

  • Goods damaged in transit
  • Goods have been incorrectly despatched

In these circumstances you will be provided with a prepaid returns bag or label and asked to provide your full name and details including telephone and order number.


We advise that you obtain proof of posting from you local post office.

We regret that no refunds will be given on products already opened unless otherwise agreed by Hellenia.

All returns should be sent to Customer Services Department, Hellenia, Carlton House, Hallikeld Close, Barker Business Park, Melmerby, North Yorkshire, HG4 5GZ.